Simple, Transparent Pricing

Absolutely. You can upgrade or downgrade your plan at any time from your dashboard. When upgrading, you only pay the prorated difference. When downgrading, the credit is applied to your next billing cycle.

We don't offer a free trial, but we do offer a 30-day money-back guarantee on all plans. If you're not satisfied within the first 30 days, we'll refund you in full — no questions asked.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and ACH bank transfers for yearly plans.

Yearly plans are billed as a single payment upfront. You save 20% compared to monthly billing. Your plan renews automatically each year, and we'll send you a reminder email 14 days before renewal.

Yes. There are no contracts or cancellation fees. You can cancel your subscription at any time from your dashboard. You'll continue to have access until the end of your current billing period.

Yes. All plans include a 30-day money-back guarantee. If you cancel within the first 30 days, you'll receive a full refund. After 30 days, you can still cancel anytime but refunds are not available for the current billing period.

Quick fixes may be completed by the AI Agent or by a technician, depending on the issue type and complexity.

Yes. Backup configuration is included in Plus and Complete plans. For Basic plan users, we offer Managed Cloud Backup as an add-on.

Extended work beyond included support is billed at a discounted technician hourly rate. The exact rate depends on the type of issue, scope, and whether the work is remote or onsite.

Most MSPs are reactive — they wait for things to break, then charge you to fix them. We use AI monitoring to predict failures, auto-apply risk-scored patches, and prevent issues before they impact you. Our Plus and Complete plans include proactive maintenance that reduces downtime by 30-50%.

Our AI watches device telemetry 24/7 for anomalies — disk failures, memory leaks, security threats, outdated software. It automatically applies patches, remediates vulnerabilities, and alerts our team before problems affect you. Think of it as a 24/7 IT department that never sleeps.