Question 1

My computer is running slow — how do I fix it?

Accepted Answer

Restart your computer, check Task Manager for high CPU/memory usage, close unnecessary browser tabs, run Disk Cleanup, scan for malware, and check for pending updates. For a full health report, use the free diagnostics tool at oneclickit.ai/diagnostics or chat with Robin AI.

Question 2

I can't connect to WiFi — what should I do?

Accepted Answer

Toggle WiFi off and on, restart your router (unplug 30 seconds), forget and reconnect to the network, run the built-in network troubleshooter, check if other devices can connect, and update your WiFi adapter driver. If none of these work, submit a ticket for remote diagnosis.

Question 3

How do I check if my email has been breached?

Accepted Answer

Use the built-in breach monitor in your OneClickIT dashboard under Settings > Security > Run Scan Now. Review results to see which services were affected, then change passwords and enable 2FA on breached accounts. Plus and Complete subscribers get continuous monitoring with real-time alerts.

Question 4

How do I set up two-factor authentication (2FA)?

Accepted Answer

Install an authenticator app like Google Authenticator, Microsoft Authenticator, or Authy. Go to your account's security settings, enable 2FA, scan the QR code with your app, enter the 6-digit code to verify, and save your recovery codes. Enable 2FA on your email first — it's the master key to all your other accounts.

Question 5

How do I improve my WiFi signal strength?

Accepted Answer

Place your router centrally and elevated, away from walls and metal objects. Use a WiFi analyzer app to find less congested channels. Use 5GHz for speed and 2.4GHz for range. If your router is 5+ years old, upgrade to WiFi 6. For homes over 1,500 sq ft, consider a mesh system like Google Nest WiFi or Eero.