Privacy Policy

Last updated: March 2026

Imperium Solutions LLC, doing business as OneClickIT.ai ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

1. Information We Collect

We collect information you provide directly and information gathered automatically when you use our Services:

Information You Provide

Name, email address, and contact information when you create an account
Payment information processed securely through Stripe (we do not store your full card details)
Support requests, messages, and any files you share during support sessions

Information Collected Automatically

Device information including operating system, browser type, and hardware configuration
Diagnostic data collected during support sessions to troubleshoot issues
IP address, general location data, and usage analytics

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing IT support services, including remote diagnostics, troubleshooting, and device management
Running AI-powered diagnostics to identify and resolve technical issues
Monitoring for data breaches and compromised credentials associated with your accounts
Processing payments and managing your subscription
Communicating with you about service updates, security alerts, and support follow-ups
Improving our Services through aggregated, anonymized usage data

3. Data Sharing

We do not sell your personal information. We share data only with trusted third-party service providers necessary to deliver our Services:

Stripe

Payment processing. Your payment details are handled directly by Stripe in accordance with PCI-DSS standards.

Atera

Remote monitoring and management (RMM) platform used to deliver remote IT support and device diagnostics.

Anthropic

AI services used to power our intelligent diagnostics and support chat features.

Have I Been Pwned (HIBP)

Breach monitoring service used to check whether your email addresses have appeared in known data breaches.

Breachsense

Dark web and data breach intelligence service used to detect compromised credentials associated with your accounts, enabling proactive security alerts.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption of data in transit (TLS/SSL) and at rest, secure cloud storage with access controls, and regular security audits. While no method of transmission over the Internet is 100% secure, we strive to use commercially acceptable means to protect your data.

5. Cookies & Analytics

We use a minimal set of cookies to operate our Services:

Essential cookies: Required for authentication, session management, and security. These cannot be disabled.
Google Analytics: We use Google Analytics to understand how visitors interact with our website. This data is aggregated and anonymized. You may opt out by using browser-level privacy settings or the Google Analytics opt-out browser extension.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.
Deletion: Request deletion of your personal data, subject to legal retention requirements.
Opt-out: Unsubscribe from marketing communications at any time using the link in our emails or by contacting us directly.
Correction: Request correction of inaccurate personal data.

To exercise any of these rights, please contact us at support@oneclickit.ai. We will respond to your request within 30 days.

7. Contact

If you have any questions about this Privacy Policy or our data practices, please contact us:

Imperium Solutions LLC dba OneClickIT.ai

626 Wilshire Blvd Suite 410, Los Angeles, CA 90017

Phone: (888) 975-8030

Email: support@oneclickit.ai

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you via email or through our Services. We encourage you to review this policy periodically to stay informed about how we protect your information.