Terms of Service

1. Acceptance of Terms

By accessing or using the website, applications, and services (collectively, the "Services") provided by Imperium Solutions LLC, doing business as OneClickIT.ai ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any changes.

2. Description of Services

OneClickIT.ai provides AI-powered IT support services for individuals and small businesses. Our Services include remote technical support, AI-driven diagnostics and troubleshooting, device monitoring and management, cybersecurity monitoring including data breach checks, and onsite IT support in the Los Angeles County area. We combine artificial intelligence with human expertise to deliver fast, reliable IT solutions.

3. User Accounts & Registration

To access certain features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information to keep it accurate
• Maintain the security of your account credentials and not share them with third parties
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old to create an account and use our Services.

4. Subscription Plans & Billing

We offer three subscription tiers, available on monthly and yearly billing cycles:

All payments are processed securely through Stripe. By subscribing, you authorize us to charge your selected payment method on a recurring basis according to your chosen billing cycle. Prices are subject to change with reasonable notice.

5. One-Time Services

In addition to subscription plans, we offer one-time support services:

6. Service Level Agreements

Response times and service availability vary by subscription tier. Each plan includes specific SLA targets for initial response time, issue resolution time, and system uptime. Detailed SLA commitments for your plan are provided in your subscription agreement and within your account dashboard. SLA credits may be issued at our discretion if we fail to meet the agreed-upon targets.

7. Cancellation & Refunds

You may cancel your subscription at any time through your account settings or by contacting us. The following policies apply:

• Monthly subscriptions: Cancellation takes effect at the end of the current billing period. No partial refunds are issued for the remaining days in the billing cycle.
• Yearly subscriptions: Prorated refunds are available for the unused portion of your annual subscription, calculated from the date of cancellation.
• One-time services: Refunds for one-time services are evaluated on a case-by-case basis. If we are unable to resolve your issue, a full refund will be provided.

8. Acceptable Use

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Use our Services for any illegal, fraudulent, or harmful purpose
• Interfere with or disrupt the integrity or performance of our Services
• Reverse engineer, decompile, or disassemble any aspect of our Services

We reserve the right to suspend or terminate your account if you violate these terms.

9. Limitation of Liability

To the maximum extent permitted by law, Imperium Solutions LLC and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or in connection with your use of our Services. Our total liability for any claim arising from these Terms or your use of the Services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim. Our Services are provided "as is" and "as available" without warranties of any kind, express or implied.

10. Intellectual Property

All content, features, and functionality of our Services — including but not limited to text, graphics, logos, icons, software, and the OneClickIT.ai brand — are the exclusive property of Imperium Solutions LLC and are protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any portion of our Services without our prior written consent.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

12. Contact

If you have any questions about these Terms of Service, please contact us: