Admin Guide

Admin Panel Documentation

Everything you need to manage clients, tickets, billing, and security through the OneClickIT.ai admin panel.

Getting Started Managing Client Ti...Using the Inbox Managing Customers Reports & Analytics Atera RMM Integrat...Email Notifications Required Environme...

Getting Started

How do I access the admin panel?

Navigate to /admin or click "Admin Panel" from the user menu. Only accounts listed in the NEXT_PUBLIC_ADMIN_EMAILS environment variable can access the admin panel. Contact the system owner to be added.

What admin pages are available?

Dashboard (/admin) — Overview of customers, subscriptions, revenue, open tickets, and recent activity
Inbox (/admin/inbox) — Contact form submissions, ticket messages, and newsletter signups
Customers (/admin/customers) — Full customer list with plan, status, devices, and ticket counts
Tickets (/admin/tickets) — All support tickets with assignment, status, and messaging
Reports (/admin/analytics) — Revenue charts, subscription distribution, ticket trends, and CSV export

Managing Client Tickets

How do client tickets work?

Clients create tickets through the support wizard (/start) or from their dashboard. Tickets appear in your admin Tickets page and are also reflected in the Inbox. Each ticket has a status (Open, In Progress, Resolved), priority (Low, Medium, High, Critical), and SLA timer.

How do I respond to a ticket?

Go to /admin/tickets
Click on any ticket to open the detail slide-over
Type your response in the message box at the bottom
Click Send

Messages are delivered in real-time via Supabase Realtime. The client will see your response immediately in their ticket view (/tickets/[id]) and receive a notification in their bell icon.

How do I change ticket status or assign tickets?

In the ticket slide-over, use the Status dropdown to change between Open, In Progress, and Resolved. Use the Assign to me button to take ownership. Status changes are logged and visible to the client.

Using the Inbox

What shows up in the inbox?

The inbox aggregates three types of messages:

Contact form submissions — From /contact
Ticket messages — New messages on support tickets
Newsletter signups — Email subscriptions

Messages are color-coded by type and show sender, subject, and preview.

How do I compose a new email?

Click the Compose button in the top-right of the inbox. You can:

Enter any recipient email
Choose a template (Welcome, Ticket Resolved, etc.) or write freeform
Templates auto-fill professional HTML emails via Resend
Freeform messages are sent as plain HTML

How do I reply to a contact form submission?

Click on any contact message to open it. Use the reply box at the bottom of the detail panel. Replies are sent via email through the Resend API and logged in the system.

Managing Customers

How do I view customer details?

Go to /admin/customers. The table shows all registered users with their name, email, plan, status, device count, and ticket count. Use the search bar to find specific customers. Click column headers to sort.

How are subscriptions managed?

Subscriptions are managed through Stripe. When a client subscribes via the checkout flow, Stripe webhooks automatically update their profile in Supabase. To manage a subscription (cancel, upgrade, refund), use the Stripe Dashboard directly at dashboard.stripe.com.

Reports & Analytics

What reports are available?

The Reports page (/admin/analytics) includes:

Revenue chart — Last 6 months of estimated monthly revenue
Subscription distribution — Donut chart showing Basic/Plus/Complete breakdown
Ticket volume — 30-day trend sparkline
Top issues — Category breakdown of recent tickets
Key metrics — Total customers, active subs, ARPU, avg response time, resolution rate

How do I export data?

Click the Export CSV button in the top-right of the Reports page. This downloads a CSV file containing all metrics, revenue data, subscription distribution, top issues, and daily ticket volume.

Atera RMM Integration

How do I access Atera?

Click Atera RMM in the admin sidebar. This opens your Atera portal in a new tab. Atera is used for device monitoring, remote access, and automated maintenance. The URL is configurable via NEXT_PUBLIC_ATERA_PORTAL_URL.

How do devices get monitored?

When clients install the OneClickIT agent (during onboarding at /install), it registers with Atera. Device status, health metrics, and alerts flow from Atera into the OneClickIT dashboard. Clients see their device health on their /dashboard page.

Email Notifications

How are email notifications sent?

Emails are sent via the Resend API. Set the RESEND_API_KEY environment variable to enable. Available templates:

Welcome — Sent after signup
Ticket Created — Confirmation when ticket is opened
Ticket Resolved — When a ticket is marked resolved
Breach Alert — When a data breach is detected

Use the Compose feature in the inbox to send ad-hoc emails to any recipient.

Required Environment Variables

What environment variables are needed?

Variable	Purpose
`NEXT_PUBLIC_SUPABASE_URL`	Supabase project URL
`NEXT_PUBLIC_SUPABASE_ANON_KEY`	Supabase anonymous key
`SUPABASE_SERVICE_ROLE_KEY`	Supabase admin key (server-side only)
`STRIPE_SECRET_KEY`	Stripe API secret
`STRIPE_WEBHOOK_SECRET`	Stripe webhook signing secret
`NEXT_PUBLIC_STRIPE_PUBLISHABLE_KEY`	Stripe publishable key
`RESEND_API_KEY`	Resend email API key
`NEXT_PUBLIC_ADMIN_EMAILS`	Comma-separated admin email allowlist
`NEXT_PUBLIC_ATERA_PORTAL_URL`	Atera RMM portal URL
`OPENAI_API_KEY`	OpenAI key for Robin AI chat

Need more help?

Contact the OneClickIT team for support or feature requests.

Go to Admin Panel Contact Support

Variable

Purpose

NEXT_PUBLIC_SUPABASE_URL

Supabase project URL

NEXT_PUBLIC_SUPABASE_ANON_KEY

Supabase anonymous key

SUPABASE_SERVICE_ROLE_KEY

Supabase admin key (server-side only)

STRIPE_SECRET_KEY

Stripe API secret

STRIPE_WEBHOOK_SECRET

Stripe webhook signing secret

NEXT_PUBLIC_STRIPE_PUBLISHABLE_KEY

Stripe publishable key

RESEND_API_KEY

Resend email API key

NEXT_PUBLIC_ADMIN_EMAILS

Comma-separated admin email allowlist

NEXT_PUBLIC_ATERA_PORTAL_URL

Atera RMM portal URL

OPENAI_API_KEY

OpenAI key for Robin AI chat