How to Use OneClickIT.ai

1. Go to OneClickIT.ai/pricing and choose a plan
2. Click Get Started on your preferred plan
3. Complete the support wizard — tell us about your device and issue
4. Enter your payment details through our secure Stripe checkout
5. Your account is created automatically after payment

You'll receive a welcome email with instructions to complete onboarding.

1. Welcome — Overview of your plan and what's included
2. Install Agent — Download and install the OneClickIT agent on your devices
3. Security Check — We scan your email for known data breaches
4. Add Devices — Register the devices you want us to monitor
5. All Set! — You're ready to go

• Quick Stats — Active devices, open tickets, next billing date, security score
• Ticket History — Chart showing your support ticket trends
• Device Health — Status of all your registered devices (Healthy, Warning, Inactive)
• Security Overview — Breach monitoring status, password health, SLA compliance
• Quick Actions — One-click access to AI chat, diagnostics, breach check, and more
• Recent Activity — Latest ticket updates and system events

• AI Chat — Click the chat bubble (bottom-right on any page) to talk to Robin AI. Robin can diagnose common issues instantly.
• Support Wizard — Go to /start to walk through a guided troubleshooting flow
• New Ticket — From your dashboard, click New Ticket to create a support request
• Phone — Call us at (888) 975-8030 (toll-free) or (213) 776-3152
• Email — Contact us at /contact

1. Go to your Dashboard (/dashboard)
2. Scroll to the Recent Tickets table
3. Click View All Tickets to see your full history
4. Click any ticket to see the conversation thread and status

You'll also receive real-time notifications (bell icon) when your ticket status changes or a technician responds.

1. Go to /install or click Install Agent from your dashboard
2. Select your operating system (Windows, macOS, or Linux)
3. Download and run the installer
4. The device will appear in your dashboard within a few minutes

• Basic — 1 device
• Plus — 2 devices (computer + phone)
• Complete — Up to 6 devices (3 per user, 2 users)

Need more? Contact us about the Small Business Pack add-on for up to 15 devices.

• Healthy (green) — Device is online, agent active, no issues detected
• Warning (yellow) — Updates pending, low disk space, or minor issues
• Inactive (gray) — Device hasn't connected recently or agent not installed

• All plans: Data breach monitoring, Robin AI security assistant, system health reports
• Plus+: Active antivirus & antimalware, automated backups, password health audit, quarterly security review
• Complete: Identity theft protection, database breach scanning, family digital safety tools

• View your current plan and billing details
• See your next billing date
• Access your Stripe customer portal to update payment methods, view invoices, or cancel

• Cancel anytime — no questions asked
• 30-day money-back guarantee on all subscription plans
• One-time fixes (Quick Fix, Extended Fix) are non-refundable once service is delivered
• Yearly plans can be refunded pro-rata within the first 30 days

• In-app — The bell icon (top-right) shows real-time updates: ticket status changes, new messages from technicians, security alerts, and billing events
• Email — Important events (ticket created, ticket resolved, breach detected) are also sent to your registered email

Click the bell icon to see all notifications. Click any notification to go directly to the relevant page. Use Mark all as read to clear the badge count.

• Diagnose common computer problems (slow performance, crashes, errors)
• Walk you through troubleshooting steps
• Check your email for data breaches
• Explain security alerts in plain English
• Run remote diagnostics on your devices (with agent installed)
• Escalate to a human technician when needed

Click the chat bubble in the bottom-right corner of any page to start chatting.

• The issue requires hands-on access to your device
• The problem is complex and needs expert diagnosis
• You explicitly request it — just say "talk to a human"

Human technicians are available according to your plan's SLA.